What are the similarities and the differences between ISO 9000:2000 and King Abdul Aziz Quality Award in KSA?
Ms asked: What are the similarities and the differences between ISO 9000:2000 and King Abdul Aziz Quality Award in Saudi Arabia?
ISO 9000:2000 is:
1- Customer focus
2- leadership
3- Involvement of people
4- Process approach
5- System Approach to management
6- Continual improvement
7- Factual Approach to Decision making
8- Mutually Beneficial Supplier RelationshipHeidi
Customer focus and call-centre disasters. Customer relationship, retention and recruitment. Customer loyalty and service. Management training video – conference keynote speaker
pjvdixon asked:
www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online [...]