SFGTV Customer Relationship Management CRM San Francisco
richeditor asked:
When you call a city department for help, CRM is the infrastructure behind the answers you receive. CRM allows operators to route your service request and to follow up to see if any action was taken. This also creates a database of problems and solutions, so that changing trends can be addressed. This [...]
What are the similarities and the differences between ISO 9000:2000 and King Abdul Aziz Quality Award in KSA?
Ms asked: What are the similarities and the differences between ISO 9000:2000 and King Abdul Aziz Quality Award in Saudi Arabia?
ISO 9000:2000 is:
1- Customer focus
2- leadership
3- Involvement of people
4- Process approach
5- System Approach to management
6- Continual improvement
7- Factual Approach to Decision making
8- Mutually Beneficial Supplier RelationshipHeidi